Shipping Policy

Last updated: October 16, 2026

We carefully prepare and track every ANJAE order to help ensure it reaches you safely.

Shipping Destinations

We currently accept online orders for delivery within the United States and Canada. Online checkout for other destinations is temporarily unavailable. If you are interested in delivery elsewhere, please email us with your destination and the item you would like to purchase. We will confirm availability and shipping options before accepting an order.

Shipping Rates

Standard shipping within the United States and Canada is $7.95 per order for eligible orders below the complimentary-shipping threshold.

Complimentary standard shipping is available on U.S. and Canadian orders with a merchandise subtotal of $89.90 or more, after discounts and before taxes.

Shipping charges and complimentary-shipping eligibility for the United States and Canada are displayed at checkout before you place your order.

Order Processing

Orders are typically prepared within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing may take slightly longer during product launches, promotional periods, or holidays. If a significant delay affects your order, we will contact you by email.

Estimated Delivery

For U.S. standard delivery, the current estimate is 8–15 business days after dispatch, or approximately 10–18 business days after purchase including processing time. Canadian delivery times vary by destination and shipping service. Please contact us before ordering if you need delivery by a specific date.

Delivery estimates are not guaranteed and may be affected by carrier handoffs, customs processing, severe weather, holidays, or other circumstances outside our control.

Order Tracking

Once your order has been dispatched through our fulfillment network, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 2–3 business days to update after the package has been accepted by the carrier.

Your order may be handled by more than one carrier during transit. Tracking will continue to update as the package moves toward its destination.

If you have not received a shipping confirmation after the stated processing period, please check your spam folder or email anjaeofficial@outlook.com.

Shipping Delays

If your tracking information has not updated for 7 business days, or your order has not arrived after the estimated delivery period, email anjaeofficial@outlook.com with your order number.

We will contact the shipping provider and help investigate the shipment.

If we are unable to dispatch your order within the stated processing period, we will notify you with an updated shipping estimate. You may choose to accept the delay or cancel the unshipped order for a full refund.

Lost Packages

If the shipping provider confirms that a package was lost in transit, we will offer either:

• A replacement at no additional cost, subject to availability; or
• A full refund to the original payment method, including any original shipping charge

A package is not considered lost solely because tracking updates are temporarily delayed.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.
2. Check your mailbox, reception area, and other possible delivery locations.
3. Ask household members, neighbors, or building staff whether they accepted the package.
4. Contact the local delivery carrier for additional information.
5. Email anjaeofficial@outlook.com if the package still cannot be located.

We will assist with the carrier investigation. Packages confirmed as correctly delivered do not automatically qualify for a replacement or refund.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from the item ordered, email anjaeofficial@outlook.com as soon as possible with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Depending on the circumstances, we may provide a replacement, refund, repair, or prepaid return label.

Please do not discard the item or its packaging until we have provided instructions.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before placing your order.

If you notice an error, email anjaeofficial@outlook.com as soon as possible. We will try to update the address, but we cannot guarantee changes after an order has entered processing or been dispatched.

If a package is returned because the customer provided an incorrect or incomplete address, the customer will be responsible for the cost of reshipping it.

If the address error was made by ANJAE, we will resend the order at no additional cost.

Returned-to-Sender Packages

If a package is returned to us because it was refused, unclaimed, or could not be delivered, we will contact you after receiving it.

You may choose:

• Reshipment, subject to an additional shipping charge; or
• A refund for the returned item after inspection

Original shipping charges are non-refundable unless the delivery issue was caused by ANJAE.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will do our best to help, but we cannot guarantee changes or cancellations after an order has entered processing or been dispatched.

If an order is successfully cancelled before dispatch, all charges, including the original shipping fee, will be refunded.

Returns and Exchanges

Original shipping charges are non-refundable for change-of-mind returns.

If your order qualified for complimentary shipping, no original shipping charge will be deducted from an eligible refund.

For complete information about returns, exchanges, and refund eligibility, please review our Returns & Exchanges Policy.

Contact Us

For shipping questions, email anjaeofficial@outlook.com.