Returns & Exchanges

We want you to feel confident in every ANJAE purchase. If your order is not quite right, you may request a return within 14 calendar days of the date it is delivered.

Return eligibility

To be eligible for a return, the item must be unused, unworn, and in its original condition, with all original packaging, accessories, and documentation included. Proof of purchase or your ANJAE order number is required.

Items showing signs of wear, alteration, damage after delivery, or improper care are not eligible for return.

How to start a return

  1. Email anjaeofficial@outlook.com within 14 calendar days of delivery.
  2. Include your order number, the item you wish to return, and the reason for the return. Include clear photos if the item arrived damaged, defective, or incorrect.
  3. Wait for return authorization and shipping instructions. Our US return address will be provided privately after your return is approved.
  4. Ship the authorized return using a trackable service within 7 calendar days after receiving our return instructions, and keep your shipping receipt until your refund is complete.

Please do not send an item back without authorization. Unauthorized returns may not be accepted.

Return shipping

Customers are responsible for return shipping costs for returns due to change of mind, personal preference, or an incorrect size selection. ANJAE will cover the return shipping cost when an item arrived damaged, defective, incorrect, or materially different from its product description and a return is required.

ANJAE is not responsible for return packages lost or damaged in transit. Original shipping charges, customs duties, taxes, and related fees are non-refundable unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at anjaeofficial@outlook.com as soon as possible, preferably within 48 hours of delivery. Include your order number and clear photos. We will review the issue and provide an appropriate replacement, repair, refund, or prepaid return label.

Natural jade variations

Jade is a natural material. Variations in color, translucency, texture, pattern, and natural inclusions are part of each stone’s individual character and are not considered defects when the item is consistent with its product description and images.

Non-returnable items

  • Custom, personalized, resized, or engraved items
  • Pierced earrings, for hygiene reasons
  • Gift cards
  • Items clearly marked “Final Sale” before purchase
  • Items that have been worn, altered, damaged after delivery, or returned without their original packaging

These exclusions do not apply if an item arrived damaged, defective, incorrect, or materially different from its description.

Refunds

Once your return is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method within 5–7 business days after inspection. Your bank or card provider may need an additional 5–10 business days to post the refund.

Exchanges

For a different size or item, contact us within 14 calendar days of delivery. Exchanges are subject to product availability and the original item must meet the return eligibility requirements above. If a direct exchange is not available, we will ask you to return the original item and place a new order.

International returns

International customers may request a return within the same 14-day period. Return shipping, customs duties, taxes, and related fees are the customer’s responsibility and are non-refundable unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible. We will do our best to help, but we cannot guarantee cancellation after an order has entered processing or shipped.

Questions

Email anjaeofficial@outlook.com. We normally respond within 1–2 business days.

Last updated: October 28, 2026. This policy does not limit any rights available under applicable consumer protection law.